FAQ
Post Booking
Question: Do you have any vendor recommendations?
Answer: This is answered in the “setting up engagement session” email. Otherwise, our vendor list can be found here.
Question: I’m working on DJ proposals and thought you might have advice on what kind of lighting package I should be looking for?
Answer: We prefer warm amber lighting, it creates a romantic feel as opposed to the blue/purple club like atmosphere.
Engagement Session
Question: We want to do our engagement session in Luray, VA or somewhere further then 1 hr. from zipcode; 20118
Answer: No problem! There is a $75 travel fee for locations further then 1 hr from zipcode 20118. Locations over 1.5 hrs. will be considered on a case by case basis.
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Question: We don’t have time to do our engagement session. Can we cancel and get a refund?
Answer: Unfortunately, we do not offer refunds on engagement sessions, however, you may schedule your engagement session up to 1 year after your wedding.
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Question: We want to shoot at this really cool location xyz. Do we need a permit?
Answer: The answer is, I’m not sure. There are various locations that do require permits i.e. monuments, etc.. We will be happy to help you research the answer, however, clients do have to obtain permits for these types of venues/locations and pay for any associated fees.
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Question: We’re undecided on location! We want a nature scene with greenery and maybe an overlook without a crazy hike!
Answer: No problem! I’m happy to help. Locations that fit your ideal location would be xyz. Here are two samples that were shot at these locations.
(note – if you need assistance with locations, contact photographer)
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Question: What time do we need to shoot our engagement session?
Answer: We shoot right at sunrise or 1.5 hrs. before sunset. If we are shooting at a DC monument, it must be a sunrise session due to crowds.
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Question: What happens if the weather is inclement for our engagement session?
Answer: We will check the weather leading up to the engagement session and make the call the day before the engagement session if we need to reschedule. If the weather is inclement and we do need to reschedule, we will pick a date within 2 weeks from the original engagement session date.
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Question: Where can I find parking in DC?
Answer: (Look up parking near engagement session and send picture to clients)
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Question: Do most people change outfits or just stick with one?
Answer: An outfit change is totally up to you, some couples choose to have a casual and formal look, but overall it’s up to you.
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Question: We are really excited to see the photos! Is there anyway we can get 1 photo to hold us over?
Answer: Of course! Your photo and/or video will be ready in 5-7 weeks. A sneak peak will be going up in 3 weeks. Be sure to follow us at @bakerture on instagram to see the sneak peak.
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Question: How big can we print?
Answer: We guarantee prints up to 8×10” printed through our print lab. If you decide to use another service to print, we cannot guarantee the size. You may print larger then this, however, we recommend ordering through us to ensure excellent quality. Larger prints take a little bit more TLC to perfect.
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Question: Can we get the engagement photos rushed so that we can order our “save the dates?”
Answer: We will try our best to expedite the delivery of your photos before the 3-4 week mark so that you can get your save the dates ordered soon. Thank you so much for your patience.
Question: Who is responsible for getting a permit?
Answer: We require you to obtain the permit and since your name will be on the permit, you have to call and make the reservation. Here is the phone number where you can reach xyz
Walkthrough
Question: Who does the walkthrough for our wedding?
Answer: The Studio Manager.
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Timeline
Question: How much time is needed for each event on the timeline?
Answer:
First Look Timing Guide
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Bride Details: 45 min.
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Groom Details: 30 min.
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Dress Prep: 30 min.
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Groom Prep: 30 min.
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First Look 10-15 min Bride/Groom: 20-30min
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Wedding Party: 30 min.
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Ceremony Details: 15 min.
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Ceremony: vary
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Family Formals: 20-30 min.
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Reception Details/Cocktail Hour: 20-30 min.
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Sunset Photo: 10-15 min.
Traditional Timing Guide
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Bride Details: 45 min.
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Groom Details: 30 min.
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Dress Prep: 30 min.
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Groom Prep: 30 min.
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Groom/Groomsmen Portraits: 15 min.
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Bride/Bridesmaids Portraits: 15 min.
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Ceremony Details: 15 min.
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Ceremony: vary
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Family Formals: 20min.
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Wedding Party: 20 min.
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Bride/Groom: 20 min.
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Reception Details/Cocktail Hour: 20-30 min.
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Sunset Photo: 10-15 min.
.Deliverables
Always consult with the proposal, but typically,
Two Shooters: 800 photos
One Shooter: 550 photos.
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Post Wedding
Question: We want to know when our wedding photos will be ready?
Answer: The photos will be ready 5-7 weeks from the date of the wedding. Please be on the lookout for the sneak peak.
Question: Could we retouch some photos from our gallery?
Answer: Hi (client),
Thanks so much for reaching out. We’re so happy to hear that you love the photos! We were really happy with them. Everything that we delivered has been retouched, however, if you’d like extensive retouching we can provide this service complimentary for 3 photos. After that it is $25/image. If you decide to purchase any products from us the retouching is complimentary for the photos with those purchases. Please let us know how you’d like to proceed.
Kindly,
(Your name)
Unfortunately, we don’t do extensive photoshop work as indicated on our photos. We strive for natural looking photos. If there is any retouching as far as skin smoothing/blemishes we’re happy to help.
Products
Question: Do you have a price list for photos?
Answer: Yes! We have a brochure for products like albums, canvases, framed prints. Prints may be purchased directly from the gallery. You may click the buy photo button above any photo you want to purchase. Use code bakerturephoto15 to receive 15% off your order.
Scheduling Guidelines
1 walkthrough a day
MWF are best days to schedule
Question: How much time do we need to for xyz when scheduling our timeline?
Answer: Respond with Crafting Wedding Timeline Blog
Question: We don’t have time to do a wedding walkthrough? Is there another option?
Answer: If it’s a location that we have not shot at before we show up an hour early on your wedding day to scout the venue
Question: When will we our timeline be created?
Answer: Once you finalize the questionnaire, we will create a timeline and schedule a time to review it.
Question: How long do I have to decide if I want any Add-On Wedding Services (Photo booth or Video)
Answer: As soon as possible, we book these services on a first come first serve basis.
Question: Is there any way we can get raw file of the pictures? The quality or the resolution of the pictures seem really bad. I don’t know if that is because of the filters that has been used, but pictures don’t look clear.
Answer: Unfortunately, we do not deliver raw files to clients per contract as we hold the copyright ownership of all photographic works. All images at the photographer’s discretion, artistic and creative standards. We work hard to edit photos via Adobe Lightroom and Photoshop and do not use filters. The images are delivered at or around 4,000 pixels which is a full resolution file as promised in the contract.
